Privacy policy

H.I.M.L — Handmade in Mount Lebanon

Last updated: October 9, 2026

At H.I.M.L, we respect your privacy and are committed to handling your personal information responsibly.

Information We Collect

When you browse our website, place an order, or submit a custom knife request, we may collect:

Your name, email address, phone number, and delivery address.
Order details, purchase history, and payment-related information.
Custom knife preferences, engraving requests, reference images, and other information you voluntarily provide.
Technical information such as your IP address, browser information, and website interactions, including through cookies.

How We Use Your Information

We use your information to:

Process, confirm, and deliver orders.
Respond to inquiries and custom knife requests.
Arrange payments and communicate order updates.
Maintain website security and improve our services.

Sharing Your Information

We may share necessary information with trusted service providers, including Shopify, payment processors, delivery partners, and form-management services, to operate our business and fulfill your orders.

We do not sell your personal information to advertisers.

Payment Security

Payments are handled through the payment methods available at checkout. Where an external payment provider is used, payment information is processed according to that provider's security and privacy practices.

Cookies

Our website may use cookies and similar technologies to support essential website functions, understand website performance, and improve the shopping experience.

Where required, we will request your consent for non-essential cookies.

Data Retention and Your Rights

We retain personal information only for as long as reasonably necessary to fulfill orders, manage customer requests, maintain business records, and comply with legal requirements.

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to raise concerns about its use.

Third-Party Services

Our website is hosted by Shopify and may use third-party services, including Powerful Form Builder. These providers may process information in accordance with their own privacy practices and our arrangements with them.